I read an LIC ad long ago that said: “Emotions are not an interference in our business. Emotions are our business!” I would like your feedback on this.
In my near three decades of insurance experience, I have come across insurance recognising emotion as business in two ways. I call them the wrong way and the right way. Wrong way is mentioned first ’cause, alas, this is more often the case. The emotion here – fear! Fear of the unknown, of the uncertain, [...]